We ship from Naples, Italy.

Since we handle our orders quickly, chances are that your order is already being packaged by our warehouse and being prepared for shipping.

If you need to cancel your order, please get in touch with us, and we will try our best to handle your request.

Please refer to our Shipping and Delivery page.

Please refer to our Shipping and Delivery page.

Shalapi Napoli does not charge any additional fees, but we don't cover import/custom fees. Check with your local customs office for more information.

If you fail to collect your parcel and the parcel therefore is sent back to Shalapi Napoli, we will deduct an amount of/or equal to 20 EUR of your total refund. The deduction represent the added cost of shipping incurred upon the company due to the return.

For easy exchange you can contact us through whatsApp and we will happy to help you. +39 328 468 8123

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

From Email or our WhatsApp you can submit your request and receive a shipping label for you to send back your order.

Your refund is processed aproximately 7 business days after we have received your return shipment.

Return shipping normally takes between 3-5 business days, making the total wait time up to 12 business days.

You can exchange items up to 30 days after receiving your order. You can return items for a refund within 14 days of receiving your original order.

To be eligible for a return, your item must be unused and in the same condition as when you received it and in the original packaging without damage. We reserve the right to refuse a return.

Some items cannot be exchanged or returned, including but not limited to:

• Engraved Products
• Made-To-Order
• Shoes with signs of wear
• Items with removed tags

Please Note

Please be observant when trying on bought shoes and make sure you try them on a soft and smooth surface, preferably a soft carpet. If the shoes have marks and scratches on the sole or too visible creases on the upper part they will not be eligible for a return.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error cannot be exchanged or returned.

Responsibility

Returned items are your responsibility until they reach us. Please make sure they are packed up properly and can't get damaged during transport. If the shoe box is damaged we reserve the right to charge a repackaging fee.

The fit that someone prefers is very subjective, but a rather snug fit from the start is generally ideal. The leather will stretch, and adapt to the shape of your feet. Make sure that you fill out your shoes completely at the widest part of your shoe, since you will get a lot of excess creasing if this area is too spacious.

You want to have a bit of excess space inside the toe box since that area won’t adapt to your feet due to the hard counters in the toe cap.

Lace the shoes properly when trying your shoes. This will prevent your heels from sliding up and down. The lacing of the shoe should preferably not be fully closed, as this won’t allow you to tighten the laces. The size of the opening varies from person to person, but it should be between 0.5-1.5 centimeters open.

ALREADY HAVE A PAIR OF SHALAPI NAPOLI?

If you already have a pair of well fitting SHALAPI NAPOLI shoes, we recommend you to choose the same size on all our models.

BUYING YOUR FIRST PAIR OF SHALAPI NAPOLI?

If you are planning to buy your first pair of SHALAPI NAPOLI shoes, we recommend you to first check out our last guide, and also our size guide. You can also e-mail us at info@shalapi.it, and let us know what shoe brands, lasts and sizes you currently wear. We will then recommend you a size accordingly.

A last is a plastic or wooden mold that will give the shoe its shape. The piece of leather is pulled over the last, and is then left to form after it. A wider last equals a wider shoe, and vice versa.

Want to read more about our lasts? Visit our last guide!

We currently have six different lasts. Read more about them here

Write a clear and concise answer to guide your customers.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

You can contact us through our contact page! We will be happy to assist you.

You can contact us through our contact page! We will be happy to assist you.

Quick care tips you can include:

• 
  Wipe with a soft cloth after use
  
• 
  Use a quality leather cream or conditioner
  
• 
  Avoid water and direct heat
  
• 
  Let them air dry naturally if wet
  
• 
  Use shoe trees to keep their shape

Country Calf leather is durable and designed for everyday wear, but proper care will keep your shoes looking their best for years.

• 
  Clean regularly: Remove dirt and dust with a soft brush or cloth after wearing.
  
• 
  Use leather cream: Apply a good-quality leather cream or conditioner occasionally to nourish the leather and maintain its flexibility.
  
• 
  Protect from water: Although Country Calf is robust, avoid excessive exposure to water. If the shoes get wet, let them dry naturally at room temperature—never use direct heat.
  
• 
  Use shoe trees: Insert cedar shoe trees when the shoes are not in use to help maintain their shape and absorb moisture.
  
• 
  Store properly: Keep your shoes in a cool, dry place and use dust bags if available.
  

With regular care, your Country Calf shoes will develop a beautiful natural patina over time. 👞✨

Brush regularly with a suede brush

Use a suede eraser for stains

Avoid water and moisture

Dry naturally, never with heat

Use shoe trees for shape

• Wipe off your shoes with a damp cloth to remove dirt.
• Use shoe trees to ensure that your shoes maintain their shape.

Brush lightly with a soft brush

Avoid strong cleaners that strip wax

Dry naturally, never with heat

Reapply wax or suede protector periodically

Use shoe trees for shape

All our production proudly Made in Naples, Italy.

All our materials and leather are sourced from Italy.

All our materials and leather are sourced from Italy.

That depends on how you are planning on wearing your shoes.

The leather sole gives a classic, slightly thinner and more elegant look but will wear out a bit faster. Especially when subjected to a wetter climate.

The half rubber sole will last a bit longer and will also protect you better worn in wet conditions. It still gives an elegant look, while being a bit more robust.

for more information you could contact us, we will be happy for helping you

All taxes and duties are included in the total price shown at checkout.

All taxes and duties are included in the total price shown at checkout.

All taxes and duties are included in the total price shown at checkout.

Shalapi Napoli does not cover VAT and additional fees.

All taxes and duties are included in the total price shown at checkout.

Orders worth below $800 fall under the Free Trade Agreement between the EU and the US, and do not receive any additional fees.

For orders over $800, SHALAPI NAPOLI does not cover VAT and additional fees.

SHALAPI NAPOLI does not cover VAT and additional fees.